How can we help?
Billing questions, technical issues, onboarding, or anything else — we respond within 1 business day, faster on Growth and Enterprise plans.
What do you need help with?
Billing & Payments
Invoices, payment methods, refunds, and subscription changes.
Technical Support
Automation issues, integrations, errors, and performance.
Onboarding
Getting started, infrastructure access, and kickoff questions.
Security & Compliance
Data handling, hardening baselines, and security reports.
Billing & Payments
To update your payment method, view invoices, or cancel your subscription, use the customer portal link included in any invoice email, or write to billing@arxops.com.
Refund policy
- Standard cancellation: your subscription won't renew; access continues through the end of the paid billing period. No refund for the current period.
- Immediate termination: on written request, access ends within 2 business days and the unused portion of the current period is refunded pro-rata.
- Setup fees: fully refundable before onboarding work begins; non-refundable once it has begun ("onboarding work begins" = the earlier of tenant provisioning, infrastructure access granted, or the kickoff call).
- Enterprise: where a signed MSA or accepted quote specifies different terms, those terms control.
Full policy in our Terms of Service.
Response Times by Plan
| Plan | Channel | Response |
|---|---|---|
| Starter | Email support | Response within 1 business day |
| Growth | Priority Slack support | Response within 4 business hours |
| Enterprise | 24/7 critical-issue support | 1hr response target · dedicated account manager |
Response targets shown; formal SLA commitments are defined in your Service Agreement.
Open a Support Ticket
Tell us what's going on and we'll route it to the right place.
Frequently Asked Questions
When am I billed?
Subscriptions are billed monthly in advance through our payment provider. Setup fees are invoiced once at the start of an engagement.
How do I upgrade or downgrade my plan?
Anytime — reply to any invoice email or write to support. Changes take effect at the start of your next billing cycle.
What does onboarding look like?
After the kickoff call we provision your tenant, connect to your infrastructure, and ship your first automation. Most single automations go live within 2-4 weeks; complex multi-agent workflows take 4-8 weeks.
How do I cancel?
Cancel anytime from the customer portal or by written notice to billing@arxops.com. Your subscription simply won't renew, and access continues through the end of the paid period.
Can I get a refund?
Standard cancellations run to the end of the paid period without a refund. If you request immediate termination instead, we end access within 2 business days and refund the unused portion of the current period pro-rata. Setup fees are fully refundable until onboarding work begins.
How fast will you respond?
Within 1 business day on Starter, 4 business hours on Growth, and a 1-hour target for critical issues on Enterprise. Formal commitments are defined in your Service Agreement.
How is my data secured?
Automations deploy on your own infrastructure with CIS-hardened baselines, TLS everywhere, and secrets kept out of code. See the Privacy Policy for full data-handling details.
Where do I report a security issue?
Email security@arxops.com — security reports are triaged ahead of all other queues.